Return & Refund Policy

Effective Date: 10/11/2026

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Handmade, In-Stock & Made-to-Order Items

All items are handmade. Some are in stock and ready to ship, and others are made to order.

All sales are final, whether an item is in stock or made to order, except as outlined below for damaged, defective, or incorrect items.

Personalized and custom items cannot be canceled, returned, or exchanged once an order is placed or production has begun.

Personalization Details

Personalized items are made exactly as the details are entered at checkout, including spelling, capitalization, dates, and punctuation. Please review your details before placing your order.

Errors in customer-provided details are not considered defects and do not qualify for refunds or replacements.

If we make an error in your personalization, it is handled as an incorrect order under the process below.

What Is Not Considered a Defect

Due to the handmade nature of our products, the following are not considered defects and do not qualify for refunds or replacements:

• Natural wood grain, knots, texture, or variation
• Minor laser marks or burn variation
• Slight differences in color, finish, size, or placement
• Differences between digital mockups and the final handmade product
• Slight color differences between images shown on screen and printed items
• Print quality limited by the resolution, lighting, or cropping of a customer-supplied photo

Handmade Variations

Each item is made by hand, and no two pieces will be exactly the same. Minor variations between pieces—including alignment, wood grain, texture, finish, and overall appearance—are normal and expected in handmade work and are not considered defects.

Partner Items

Some products in our store are made and shipped by partner makers, including Kim & Garrett Make It!.

Partner items are covered by this policy. All sales are final.

Claims for damaged, defective, or incorrect partner items must be sent to Made Evermore within 7 days of delivery using the process below. We will work with the partner to resolve approved claims.

Damages, Defects & Incorrect Orders

If your order arrives damaged, defective, incorrect, or incomplete (for example, a DIY kit missing a piece), you must contact us within 7 days of delivery.

When an order ships in more than one package, the 7 days are counted from delivery of the package containing the affected item.

Email store@madeevermore.com with:

• Your order number
• Clear photos of the product
• Clear photos of the original packaging

Claims submitted after 7 days of delivery may not be eligible for review.

If approved, the issue will be resolved through replacement or refund at our discretion. For incomplete orders, we may send the missing item or part.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Personalized or custom signs, décor, and gifts
• Items damaged due to customer handling, installation, misuse, or improper care
• Items exposed to weather or conditions outside their intended use

Items returned without prior authorization will not be accepted.

Local Delivery, Event Pickup & In-Person Purchases

For local delivery and event pickup orders, the 7-day claim period begins on the day the order is delivered or picked up.

Items purchased in person at an event are final sale, including items personalized on site. Please look over your items before leaving our booth.

If you find a defect after an in-person purchase, contact us within 7 days of purchase using the process below.

Refunds

Approved refunds will be issued to the original payment method within 5–10 business days.

Original shipping charges are non-refundable.

International Customers

We ship internationally and comply with applicable consumer protection laws.

Under regulations such as the EU Consumer Rights Directive, personalized and made-to-order items are exempt from the standard 14-day right of withdrawal.

Where local law gives you a right to cancel or return an in-stock item that is not personalized, we will honor that right. Contact us at store@madeevermore.com to start the process.

For damaged or defective items, the process above applies.

How to Start a Claim

Email store@madeevermore.com within 7 days of delivery.

Include:

• Order number
• Photos of the issue
• Photos of the original packaging

We will review your request and respond with next steps.

Made Evermore is a small, owner-run business. Response times may be longer when an away notice is posted in our website banner.