Refund policy

Return & Refund Policy

Effective Date: 12/13/2025

Handmade & Made-to-Order Items

All items are handmade and often made-to-order.

All sales are final except as outlined below for damaged, defective, or incorrect items.

Personalized and custom items cannot be canceled, returned, or exchanged once an order is placed or production has begun.

What Is Not Considered a Defect

Due to the handmade nature of our products, the following are not considered defects and do not qualify for refunds or replacements:

  • Natural wood grain, knots, texture, or variation

  • Minor laser marks or burn variation

  • Slight differences in color, finish, size, or placement

  • Differences between digital mockups and the final handmade product

Handmade Variations

Each item is made by hand, and no two pieces will be exactly the same. Minor variations between pieces—including alignment, wood grain, texture, finish, and overall appearance—are normal and expected in handmade work and are not considered defects.

Damages, Defects & Incorrect Orders

If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.

Email store@madeevermore.com with:

  • Your order number

  • Clear photos of the product

  • Clear photos of the original packaging

Claims submitted after 7 days of delivery may not be eligible for review.

If approved, the issue will be resolved through replacement or refund at our discretion.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Personalized or custom signs, décor, and gifts

  • Items damaged due to customer handling, installation, misuse, or improper care

  • Items exposed to weather or conditions outside their intended use

Items returned without prior authorization will not be accepted.

Refunds

Approved refunds will be issued to the original payment method within 5–10 business days.

Original shipping charges are non-refundable.

International Customers

We ship internationally and comply with applicable consumer protection laws.

Under regulations such as the EU Consumer Rights Directive, personalized and made-to-order items are exempt from the standard 14-day right of withdrawal.

For damaged or defective items, the process above applies.

How to Start a Claim

Email store@madeevermore.com within 7 days of delivery.

Include:

  • Order number

  • Photos of the issue

  • Photos of the original packaging

We will review your request and respond with next steps.